Shipping policy
Shipping Policy for Keychain and Doll Clothing Sales
At here, we strive to make shipping your favorite keychains, doll clothes, and accessories as smooth, affordable, and transparent as possible—whether you’re ordering a tiny plush keychain or a set of doll knitwear. Below is a detailed breakdown of how our shipping process works, so you know exactly what to expect when you shop with us.
1. How Our Shipping Process Works
Before your order ships, we need time to carefully prepare your items (e.g., inspecting plush keychains for quality, folding doll clothes neatly, and packing them securely to avoid damage).
- Order Processing Time: Most orders are processed and ready to ship within 2–3 business days (excluding weekends, holidays, and peak seasons like Christmas or Black Friday). During peak periods, high order volumes may extend processing time to up to 12 business days—we’ll always update our website homepage with peak-season timelines to keep you informed.
- Split Shipments (For Multi-Item Orders): If you order multiple products (e.g., a sausage-lip keychain + a doll plaid skirt), some items may ship from different inventory locations. In this case, you’ll receive separate packages at different times—but don’t worry! We’ll send tracking information for each package as soon as it ships, so you can monitor every part of your order.
2. We Ship Worldwide
No matter where you are, we’re happy to deliver our keychains and doll clothes to you. We ship to:
- All residential and commercial addresses globally.
- P.O. boxes, APO (Army Post Office), EPO (Embassy Post Office), and DPO (Diplomatic Post Office) addresses (note: delivery to APO/EPO/DPO may take 1–2 extra weeks due to military or diplomatic processing).
3. Approximate Shipping Times (By Region)
Shipping times vary by destination and depend on local carrier efficiency (e.g., USPS for the U.S., Royal Mail for the UK). These are estimated timelines (from the day your order ships) and do not include order processing time:
Note: Delays may occur due to customs hold-ups, extreme weather, or local carrier disruptions—we’ll help track your order and resolve issues if these happen.
4. Shipping Costs & Free Shipping Eligibility
We offer competitive shipping rates, tailored to the lightweight nature of our products (keychains and doll clothes are small and light, so you won’t pay extra for bulky packaging!).
- Standard Insured Shipping:
- Orders totaling $30 or more: Enjoy FREE standard insured shipping (insurance covers lost or damaged packages—we’ll replace or refund you if something goes wrong).
- Orders under
5.99 to 5.99 for U.S. domestic shipping, $12.99 for EU shipping). Exact costs are calculated at checkout, so you’ll see the total before confirming your order.
- Insured Shipping Benefit: All our shipments include basic insurance—if your package is lost or arrives damaged, contact us within 7 days of the estimated delivery date, and we’ll process a replacement or full refund at no cost to you.
5. International Shipping: Customs & Duties
For orders outside the United States:
- Customs Duties/Taxes: Your country’s customs office may charge import duties, taxes, or handling fees. These fees are not included in your order total (we have no control over them) and are your responsibility to pay. To avoid surprises, check with your local customs authority before ordering to learn about applicable rates.
- Customs Holds: Occasionally, customs may hold packages for inspection (this is more common in Canada, but can happen anywhere). If your tracking number stops updating and shows “held at customs,” we recommend:
- Contacting your local customs office directly (have your tracking number ready).
- Providing any documents customs requests (e.g., proof of purchase).
- Unreleased Customs Packages: If your order is never released by customs (a rare case), we’ll send you a free replacement or issue a full refund—just share the customs notification with our support team, and we’ll resolve it.
6. Tracking Your Order
Once your order ships, we’ll send an email (to the address you used at checkout) with:
- A unique tracking number.
- A link to the carrier’s website (e.g., USPS, DHL) where you can check real-time delivery status.
If you don’t receive tracking info within 4 business days of placing your order, or if tracking stops updating for more than a week, contact our support team at [your email/phone]—we’ll help locate your package.
7. Shipping for Returns/Exchanges
If you need to return or exchange an item (e.g., a doll sweater that’s the wrong size), here’s how shipping works:
- Contact our support team first (within 14 days of receiving your order) to request a return authorization.
- We’ll send you a prepaid return mailer (for U.S. orders) or a discounted return label (for international orders) to make sending items back easy.
- Once we receive and inspect your returned items (in original condition), we’ll process your refund or exchange—and ship the replacement to you for free (if applicable).
Have More Shipping Questions?
Reach out to our support team at tatasa1@163.com or +86-13128526321—we’re here to help with everything from tracking updates to customs questions!